The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

1: The personal data we will collect;

2: Use of collected data;

3: Who has access to the data collected;

4: The rights of Site users; and

5: The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR

For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.

Consent

By using our Site users agree that they consent to:

1: The conditions set out in this Privacy Policy.

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.

You can withdraw your consent by: Contacting the Data Protection Officer.

Legal Basis for Processing

We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.

We rely on the following legal basis to collect and process the personal data of users in the EU:

1: Users have provided their consent to the processing of their data for one or more specific purposes.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

Who We Share Personal Data With

Employees

We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

1: If the law requires it;

2: If it is required for any legal proceeding;

3: To prove or protect our legal rights; and

4: To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved.

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee's termination.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Your Rights as a User

Under the GDPR, you have the following rights:

1: Right to be informed;

2: Right of access;

3: Right to rectification;

4: Right to erasure;

5: Right to restrict processing;

6: Right to data portability; and

7: Right to object.

Children

We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer here:

{{ custom_values.notifications_email_for_client }}

{{ custom_values.business_phone_number }}

{{ custom_values.business_address }}

Cookie Policy

A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

1: Functional cookiesFunctional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits; and

2: Third-Party CookiesThird-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:Monitor user preferences to tailor advertisements around their interests.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Complaints

If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner's Office.

Contact Information

If you have any questions, concerns or complaints, you can contact our privacy officer, {{ custom_values.main_lead_chaser }}, at:

{{ custom_values.notifications_email_for_client }}

{{ custom_values.business_phone_number }}

{{ custom_values.business_address }}

Terms and Conditions

1. Payment Terms

- All payments for services provided by EmpowerHER Health and Fitness are to be made in advance and processed securely through Stripe.

- Payment is required in full before the commencement of any service or program.

- All payments are non-refundable.

2. Cancellation Policy

- Clients must provide a minimum of 30 days' notice to cancel any membership, session package, or program. Failure to provide the required notice will result in a full payment being processed for the next billing cycle.

3. Use of Services

- Clients are responsible for ensuring they have the necessary physical fitness and health to participate in EmpowerHER Health and Fitness programs.

- Clients must adhere to all rules and regulations set forth by EmpowerHER Health and Fitness for the safe and effective use of its facilities, equipment, and services.

- Access to services such as online content, classes, and coaching sessions may require login credentials, which are confidential and should not be shared with others.

4. Liability Waiver

- By participating in any EmpowerHER Health and Fitness program or service, clients acknowledge and accept the risks involved, including but not limited to injury or death due to physical exertion, equipment malfunction, or personal health conditions.

- Clients agree to release and hold harmless EmpowerHER Health and Fitness, its employees, coaches, staff, and volunteers from any liability for injury, loss, or damage resulting from participation in its programs or services.

5. Intellectual Property

- All content provided by EmpowerHER Health and Fitness, including but not limited to written materials, videos, images, and logos, are protected by copyright and other intellectual property laws.

- Clients may not reproduce, distribute, or modify any content without prior written permission from EmpowerHER Health and Fitness.

6.Complaints Procedure

At EmpowerHER Health and Fitness, we strive to provide excellent service to all our clients. If you have a complaint, we encourage you to follow our complaints procedure outlined below:

1. Submitting a Complaint:

- Please submit your complaint via email to

{{ custom_values.notifications_email_for_client }}

2. Acknowledgment of Complaint:

- We will acknowledge receipt of your complaint within 48-72 hours of receiving it.

3. Investigation and Resolution:

- Your complaint will be investigated promptly and thoroughly by our team. We aim to resolve all complaints as quickly as possible, usually within 21 days.

4. Communication of Outcome:

- Once the investigation is complete, we will inform you of the outcome and any actions taken to resolve the issue.

5. Escalation:

- If you are not satisfied with the resolution provided, you may request for the complaint to be escalated to a senior member of our team. They will review the matter and provide a final response.

6. Record Keeping:

- All complaints and their resolutions will be documented and retained for internal review and improvement purposes.

We value your feedback and are committed to addressing any concerns you may have. Your satisfaction is important to us, and we appreciate the opportunity to resolve any issues that arise.

By participating in any program or service offered by EmpowerHER Health and Fitness, clients acknowledge that they have read, understood, and agree to abide by these terms and conditions. policy

We have updated our privacy policy on 5th August 2024 to provide you with more information on how we handle and store your personal information and to reflect changes in data protection laws (GDPR).

EmpowerHER is a company registered in England and Wales and is collectively referred to as “we” or “us” in this policy.

Participant Agreement and Policies

1. Assumption of Risk:

Participants in programs offered by EmpowerHER Health and Fitness, including but not limited to strength and conditioning training and high-intensity workouts, acknowledge the strenuous nature of these activities. Participants understand and accept the inherent risks, including potential injury or death, associated with such activities. EmpowerHER Health and Fitness is not liable for injuries resulting from negligence, equipment malfunction, or medical conditions.

2. Waiver and Release of Liability:

Participants agree to waive any liability claims against EmpowerHER Health and Fitness, its employees, coaches, and volunteers for injuries or damages that may arise during or as a result of participation in our programs. Participants accept financial responsibility for any injuries caused by their negligence and indemnify EmpowerHER Health and Fitness from liability for injuries to themselves or others.

3. Payment and Refund Policy:

All payments for programs, memberships, and sessions are strictly non-refundable under any circumstances. Participants agree to make all payments in advance via our designated payment methods. Once a participant has enrolled and commenced participation in any program, no refunds will be issued, regardless of any misunderstandings about start dates or program schedules. EmpowerHER Health and Fitness does not provide refunds for cancellations, missed sessions, or any other reasons.

4. Privacy and Use of Media: 

Participants consent to the use of their photographs, videos, or likeness for promotional purposes by EmpowerHER Health and Fitness. This consent is irrevocable once media featuring the participant has been used.

5. Termination of Services:

Participants may terminate their membership or participation in programs by providing one month's written notice. Notice must be delivered via email or a written letter. Failure to provide the required notice will result in continued billing for an additional month.

6. Compliance:

Participants acknowledge that they have thoroughly read and understood these policies. By participating in our programs or using our facilities, participants agree to comply with all stated policies and procedures.